Note: this will only work for phones with mac addresses that have already been setup for remote provisioning.  Please contact us if you are looking to deploy a new phone that was not shipped by us.

Step 1: Reset to factory default

• please turn over the phone and take a picture of the ID string on the bottom of the unit.  It should start with 64.
• connect the phone to the network and press press the cancel button (last from right) when application begins to load
• during the countdown process press and hold 1, 3, and 5 dial pad keys.
• This will bring up the enter password prompt
• Enter the ID string from the picture from first step.  Please note the 1->Aa button.  This is used to toggle between numbers, caps and lower case.  See example below
• Here are the exact keystrokes to reset a phone with an example MAC Address of 00-04-F2-AA-81-4C
  

  Character	Actions
  0	Press the ‘0’ key once
  0	Press the ‘0’ key once
  0	Press the ‘0’ key once
  4	Press the ‘4’ key once
  f	Select the input modifier once to toggle into lower case letter mode
  	Press the ‘3’ key three times quickly
  2	Select the input modifier twice to toggle back into numeric mode
  	Press the ‘2’ key once
  a	Select the input modifier once to toggle into lower case letter mode
  	Press the ‘2’ key once
  	Wait for two seconds for the blinking cursor to return
  a	Press the ‘2’ key once
  8	Select the input modifier twice to toggle back into numeric mode
  	Press the ‘8’ key once
  1	Press the ‘1’ key once
  4	Press the ‘4’ key once
  c	Select the input modifier once to toggle into lower case letter mode
  	Press the ‘2’ key three times quickly

• Press OK
• If String ID entered properly a message will display that config has been reset
• The phone will reboot

Step 2: upgrade phone to latest software from Polycom

• Obtain the phone’s IP address by clicking on the menu button (right of keypad), then selecting network from the screen using the arrow keys and then TCP/IP parameters.
• Using a browser, navigate to the phone’s config using https://IP_ADDRESS_OF_PHONE (notice the https).  Browser will display a security warning, which can be ignored and proceed to the url.
• Login as Admin with password as set above
• From the Utilities menu select Software Upgrade
• Click ‘Check for Updates’ button
• select the latest version in green at the bottom of the list
• Click the ‘Install’ button
• the phone will reboot

Set Provisioning server url  of Talk provision HTTPS server

• IP address should display on phone during restart.  IP can also be retrieved after phone is up and running by clicking the home button on phone -> select settings -> status -> Network -> TCP/IP parameters.
• Using a browser, navigate to the phone’s config using https://IP_ADDRESS_OF_PHONE (notice the https).  Browser will display a security warning, which can be ignored and proceed to the url.
• Login as Admin with password 456.  Phone will ask for new admin password, please provide one as required (we usually use 4567).
• From the top menu select Settings -> provisioning server
• Fill in the form below.  Make sure to select HTTPS from the Server Type pull down list
• Fill in the server address hostname as provided
• Fill in the Server User / Password as provided
• Click save on the bottom
• The phone should automatically restart and register itself, if it does not please reboot it using Utilities -> reboot phone